Here are some of the frequently asked questions about Ellaful creations. If you do not find the answers to your specific questions here, do not hesitate to contact me directly.
If you are looking for our shipping and return policy, you can find it here.
When will my order be shipped out?
The current processing time is up to 2 weeks unless otherwise stated in the description of the listing. If you need something by a certain time, please reach out and we can try to work something out.
When will a product come back in stock?
If something is made to order and out of stock, please contact me if you are interested in a recreation of it.
Can I request a custom order?
Please contact me with some details (size, colors, inclusions, etc.) of the custom you’re looking for. I do not do custom molds.
Do you do wholesale?
Due to the process and inclusions used, not all creations are available for wholesale. I am currently working on a wholesale catalog though! For now, please reach out via email on my contact form or firstname.lastname@example.org with the item you have in mind for wholesale and we can discuss from there. I look forward to working with you!
Do you have any coupons?
You can get coupons through our rewards program. You can find the rewards icon to the bottom right corner of the shop. Details for the program is available upon pressing the icon.
Keep all Ellaful resin creations away from sunlight. Sunlight can cause resin to yellow.