The current processing time is up to 2 weeks unless otherwise noted in the individual listings. If you need your order by a specific date, please reach out before placing your order and I'll do my best to work something out.

Rush orders are currently not available. If you need your order by a specific date please reach out before placing your order and I'll do my best within my current processing time.

Shipping cost is calculated at checkout based on the total weight of your package.

Domestic shipping is calculated based on weight. International shipping is calculated based on weight and destination.

Once your order has been processed and shipped, you will receive a shipping notification via email with your tracking number. From there:

-Standard domestic shipping will take approximately 5-7 business days.
- International shipping varies by destination, but the most economical option we go with is usually 3+ weeks.

If you need a faster shipping option, please reach out and I can check what's available. Please note that a faster shipping speed does not shorten the processing time. Rush orders are currently not available.

Worldwide international shipping is available with the exception of the UK. UK customers are welcome to purchase through our Etsy shop, where applicable taxes are handled automatically at checkout.

International shipping cost is calculated at checkout based on weight and destination. Please be aware that custom duties and import taxes are the responsibility of the customer. These fees vary by country and are not included in your order total. We have no control over these fees. We recommend checking with your local customs office for an estimate before ordering.

Once your order has shipped, you will receive a notification via email with your tracking number. If you have not received a shipping notification within your expected processing window, don't hesitate to reach out and I will provide you with an update.

If your package appears to be lost or significantly delayed, please reach out and I'll do my best to help investigate to find a resolution. Please note that once the package is in the carrier's hands, delays and losses are outside of my control, but I will always work with you to find the best solution for you.

Orders may be canceled for a full refund if you contact me within 24 hours of placing your order.

If there is anything wrong with your order, please contact me within 30 days of your delivery date, as marked in your tracking, via the contact form or at info@ellaful.com and I'll make it right.

For returns on non-damaged items, the item must be sent back in its original, unopened packaging. Return shipping is the responsibility of the customer. Once I receive the item, a refund will be issued for the order total minus the original shipping cost.

Requests submitted after the 30 day window may not be eligible for a return or refund.

I'm so sorry! Please keep all the original packaging and contact me immediately. I'll work with you to make it right. Photos of the damage and packaging are really helpful when you reach out.

The following items are not eligible for a return:

- Customs or personalized orders
- Items not in their original condition or packaging
- Items reported outside of the 30 day return window

Any exceptions will be noted in the individual product listings.

Once your return is received and inspected, I Will notify you of the status of your refund. Approved refunds will be issued to your original payment method. Please allow a few business days for the refund to appear depending on your bank or payment provider.

Ellaful is not responsible for return packages that are lost or damaged in transit. That's why all returns needs to be in the original packaging. We also recommend using a trackable shipping method when sending a return so you have confirmation of delivery.